Shipping policy

Shipping Policy

1. Processing Time:
Orders are processed within 1-5 business days after payment is received. You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times can vary:

• Standard/Economy Shipping: 5-10 business days

Delays may occur due to factors beyond our control, such as carrier delays, customs processing, or inclement weather.

3. Shipping Destinations:
We currently ship to addresses within Puerto Rico and the United States. 

4. Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

5. Lost or Stolen Packages:
We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package was lost or stolen, please contact the carrier directly or file a claim with them.

6. Damaged or Defective Items:
All sales are final. However, if your item arrives damaged or defective, please contact us within 5 days of delivery at palmeradistributors@gmail.com with your order number and photos of the damaged item. We will provide a replacement or refund at our discretion.

7. Address Accuracy:
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.

8. Customs, Duties, and Taxes:
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the purchase price or shipping cost.

9. Contact Us:
If you have any questions about our shipping policy, please contact us at palmeradistributors@gmail.com.